Privacy Policy

Last Updated: August 6, 2025

1. About this Privacy Policy

This Privacy Policy (this “Policy”) explains how QuintEvents, LLC, QuintEvents International, LLC, Exclusive GP Ltd., Hammerhead B.V., QuintEvents Australia Pty. Ltd., Sportsnet Corporation Pty. Ltd., Quint Events International LLC London Ltd., Monaco Star Events, and Goldman & Goldman Enterprises, LLC (collectively "Quint," “we,” “our” or “us”) processes personal data about individuals in connection with providing our products and services, including through our websites, apps and digital platforms that link to or display this Privacy Policy (the “Online Services”) and our events, experiences, and other programs (together, the “Services”). This Policy describes the type of personal data we obtain, how we may use the data, to whom we may disclose it, the choices available regarding our use of the data, and other information about our privacy practices.

Quint operates globally and is subject to various data protection laws, including the European Union's General Data Protection Regulation ("GDPR"). We partner with premier sports organizations, entertainment venues, and lifestyle brands worldwide to provide official ticket and hospitality packages for prestigious events and experiences. The privacy practices of our partners may also be subject to their own privacy notices describing how they process personal data.

By using any of our Online Services, you acknowledge that you have read and agree to this Policy.

2. Personal Data We Obtain

The types of personal data we collect include:

  • Contact information, such as name, email address, postal address, government identification, phone number, Tax identification numbers (for B2B transactions) and other similar contact data.
  • User credentials, such as username, user ID, password, password hints and similar information used to create an account and authenticate users of the Online Services.
  • Demographic data, including age and gender.
  • Payment data, such as credit card information and billing address.
  • Device data, IP address, mobile device ID, and online activity information, as described in the Automated Data Collection section below.
  • Location information, such as general location information and precise geolocation data.
  • Commercial information, such as products or services purchased, obtained or considered, games or events attended, referring websites or search engines, or other purchasing or consuming histories or tendencies.
  • Interests and preferences, including inferences, such as information about your favorite events and sports, your home city, or your communications preferences. In addition to what you provide directly, we infer your interests and preferences from other data we collect, such as the content and advertisements you interact with while using the Online Services or when attending a Quint event.
  • Online account information, including social media information, which we receive from third-party online services (for example, social media platforms) when you connect your use of our Online Services through their services.
  • Communications and interactions, such as information you choose to provide to us in emails and other communications or interactions with us (for example, communications with Quint ticket representatives, customer service inquiries, product reviews, our automated chat features, and other feedback regarding our products and services), surveys you complete, registration or sign-up forms you submit, and other features of the Online Services.
  • Professional and education information, such as level of education obtained, job title, industry sector, and company name.

We collect this personal data when you use our products and services or interact with us, such as through the Online Services or while attending our games, events, and other programs. You may provide personal data to us directly, such as when you submit your information through the Online Services or communicate with us, and through automated means as described below. We also obtain your personal data from other sources, including our affiliates, our partners, our customers, our vendors, third-party online services, social media platforms, data brokers, and public sources. In addition, we may obtain other personal data about you in ways that we describe at the time of collection.

Automated Data Collection

When you interact with our Online Services or open our emails, we may obtain certain information by automated means, such as through cookies, web server logs, web beacons (including pixels and tags), technology to review how fans interact with our Online Services, scripts, and other technologies. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Online Services; (3) provide you with advertising for products, services, tickets, programs, or events that might be of interest to you; (4) tailor the Online Services to your preferences; (5) measure the usability of the Online Services and the effectiveness of our communications; (6) authenticate your identity, protect against fraud, and provide our products and services; and (7) otherwise manage and enhance our products and services and help them work properly.

To the extent permitted by applicable law, we may use these automated technologies through our Online Services to collect information about your device, browsing actions, usage patterns, and location, such as: your device IP address, location information, unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, language and country preferences, software installed on the device, usage statistics, error reports, referring emails and web addresses, and other device details. We also may obtain information about your interactions with our Online Services, such as the pages or portions of the Online Services you visit, links you click, programs or features of our Online Services you access or use, emails you open, content you engage with, referring or exit URLs, dates and times of usage, frequency and duration of your interactions, session information, clickstream data and other information about your interactions with our Online Services (for example, your clicks, keystrokes and typing patterns, audio recordings (when applicable and with notice), cursor movements and page scrolls).

Your browser may tell you how to be notified about certain types of automated technologies and how to restrict or disable them. Please note that without these technologies, you may not be able to enjoy all of the features of our Online Services. For mobile devices, you may be able to manage how your device and browser disclose certain device data by adjusting the privacy and security settings on your device. Please see our Cookie Policy for more information on our use of cookies and other tracking technologies.

We also may collect your device’s geolocation information. Your device’s operating system or web browser may provide you with a notification when our apps or websites attempt to collect your location. Please note that if you decline to allow our Online Services to collect your precise geolocation, you may not be able to use all the features through our Online Services

3. How We Use Personal Data

We use personal data for the following legitimate business purposes:

  • Operating our business. We use personal data to operate our business, including providing, tailoring, and improving our products and services. Specifically:
    • To deliver location-based products and services and comply with territorial restrictions.
    • To enhance and personalize fan experiences and enjoyment when using our products and services, including Quint’s owned and operated platforms.
    • To better understand fan preferences when using our products and services, including Quint’s owned and operated platforms.
    • To allow you to participate in interactive features when you choose to do so.
    • To compile, deidentify, or aggregate personal data for our business purposes.
    • For analytical and research purposes, such as to better understand our fans and how they use the Online Services. This allows us to improve and expand our products and services.
    • To build predictive models, which allow us to tailor our products and services based on the data we have about how our fans’ use our products and services, as well as to tailor our marketing and advertising campaigns.
  • Communicating with you. We use personal data to communicate with you, including responding to your requests or inquiries and delivering personalized news, updates, and other types of communications, provide customer support and other services through our automated chat features and maintain transcripts of chat communications.
  • Marketing and advertising. We use personal data for our marketing and advertising purposes, as well as for our partners and other parties who advertise on our Online Services. Specifically:
    • To send you promotional messages and deliver advertisements about products, tickets, services, programs, or events. Quint and/or our partners may offer these products, services, and other promotions. We may determine which promotional messages and advertisements you see based on personal data that we collect or receive about you, such as your demographic data, location data, usage data, interests, and preferences.
    • To conduct internal and market research, identify usage trends, and determine marketing and advertising campaign effectiveness.
    • To tailor content and recommendations based on your preferences or usage behavior, remember settings, and language preferences or other choices.
  • Security, compliance and enforcement. We use personal data for security, legal, regulatory, compliance, and enforcement purposes. Specifically:
    • To protect the safety and security of our fans, products, and services.
    • To detect and prevent abuse, fraud, or other unlawful or unauthorized activities.
    • To resolve disputes.
    • To comply with legal and regulatory obligations.
    • To enforce our agreements, including our policies and terms of use, that govern your use of our products and services.
    • To monitor, investigate and prevent fraud, security breaches and other harmful activity.

We use the personal data for these purposes because we have a legitimate business interest in providing our products and services to our customers and other interested individuals. In accordance with applicable law, we take measures to help balance the interests we pursue with your interests, rights, and freedoms.

Where we have a contract with you, we process your personal data as necessary to perform our contractual relationship with you, provide our products and services, and manage our customer relationships, including for the following purposes:

  • Operating our business. Specifically:
    • To create and maintain accounts, as well as process your registration for events and with our Online Services.
    • To fulfill transactions that you request.
    • To diagnose and fix problems with our Online Services and provide other customer support services.
    • To provide, manage, and maintain the services you request or purchase.
    • To manage billing, invoicing and processing.
  • Communicating with you. Specifically:
    • To respond to your request if you contact us with a question or concern.
    • To provide information about your account, your use of our products and services, or other transactions that you request.
    • To send service-related updates, notifications or transactional emails.
    • To communicate important changes to policies, terms or services.

We may also use personal data in other ways we describe when we collect personal data, or when we have otherwise obtained consent. We may also aggregate, merge, co-mingle, or otherwise combine personal data for the uses described above.

This Policy is not intended to cover deidentified data. To the extent we process deidentified data, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Targeted Advertising

You may see our ads on other websites or apps because we use third-party advertising services on our Online Services. Through these services, we can tailor our messaging to individuals considering demographic data, inferred interests, and browsing context. These services track information about your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons, and other similar technologies, such as described in the Automated Data Collection section of this Policy. These services may collect data about your visits to our Online Services and other websites and apps that participate in these services, such as the pages or ads you view and the actions you take on the websites or apps. This data may include contact information, commercial information, device data, online activity information, location data, demographic data, and interests and preferences. To learn how to opt out of interest-based advertising, please see our Cookie Policy or the Your Choices and Rights section below.

4. How We Disclose Personal Data

We disclose the personal data described above for the following purposes:

Among Quint. We disclose personal data among the companies within the Quint to provide and improve our products and services, to build predictive models to better understand our fans, to send promotional messages and advertisements about products and services that may be of interest to you, and for other purposes consistent with this Policy.

To Partners. We may disclose personal data to our event partners and rightsholders in order to fulfil the services you purchased.

To Provide the Services. We sometimes engage or partner with other companies to operate and help provide our products and services or to perform certain functions on our behalf. We disclose personal data to vendors and other business partners to perform services for us on our behalf, such as support services related to technology, communications, payment processing, advertising and marketing, analytics, automated chat providers, fraud and security, and customer relations. We also work with third parties to operate our products and services and may provide these companies with access to personal data to perform their functions.

With Business Partners and Advertising Services. We may disclose personal data to third-party business partners (such as sweepstakes, media, retail, and technology partners) for advertising and marketing purposes, including so that they can provide individuals with special offers, promotions, and other materials that may be of interest to them. We disclose personal data to partners and third parties as part of marketing and advertising on and off the Online Services. We may also use third-party advertising services to serve advertisements on the Online Services and on third-party platforms. These third parties may set their own cookies or similar technologies to collect information about users’ online activities over time and across apps and websites. Please see the Your Choices and Rights section for additional information on the rights to opt out of these disclosures of personal data.

As part of a change in business structure. In the event of a sale, merger, acquisition, reorganization, or similar event, or in contemplation of such an event (for example, due diligence), personal data may be transferred or otherwise disclosed.

When necessary under certain circumstances. We may disclose personal data when we believe that disclosure is necessary to:

  • Comply with applicable law or respond to valid legal process.
  • Protect the safety and security of our fans or our products and services.
  • Prevent fraud, abuse, or other unlawful or unauthorized activities.
  • Protect our rights or property, or those of third parties, including enforcing the terms of our agreements.

We may also disclose personal data for any other purpose as communicated at the time of collection, or when we have otherwise obtained consent.

5. Your Choices and Rights

You may have certain rights and choices regarding how we collect, use, disclose and otherwise process your personal data.

Communications Choices. You can choose whether you wish to receive promotional messages from Quint and which types of messages you wish to receive. If you receive promotional messages from us and would like to opt out, you may do so by following instructions within those messages. You may have to adjust your preferences separately for each entity within Quint or one of its business partners who may send you promotional messages (for example, if you receive messages from both Quint and one of its business partners). Please note that these preferences do not apply to informational or transactional communications regarding our products and services.

Sales and Targeted Advertising. As described in the Targeted Advertising section, we may disclose your personal data by allowing certain third parties (such as online advertising services and social networks) to collect personal data through automated technologies on our Online Services for targeted advertising purposes. As described in the How We Disclose Personal Data section, we also may disclose your personal data to other entities within Quint and our business partners for their own advertising and marketing purposes. This personal data may include contact information, commercial information, device data, online activity information, location data, demographic data, and interests and preferences. These kinds of sharing activities may be considered “sales” under certain laws. They also may be considered sharing or processing of personal data for targeted advertising under applicable law.

Depending on where you reside, you may have the right to opt out of the sale of your personal data or sharing or processing of your personal data for targeted advertising. You can exercise your opt-out rights by emailing privacy@quint.co.

You may designate an authorized agent to submit an opt-out request on your behalf. To submit a request as an authorized agent on behalf of a consumer, please email us at privacy@quint.co.

Access, Correction, Deletion and Other Rights. Depending on where you reside, you may have the right to request access to, or correction or deletion of, your personal data. To submit an access, correction or deletion request, please visit email privacy@quint.co. You may appeal our decision with respect to a request you have submitted by making a request privacy@quint.co. In addition, subject to applicable law, you may receive, in a structured, commonly used, and machine-readable format, certain of your personal data that you have provided to us. You also may have the right to have this information transmitted to another company, where it is technically feasible.

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal data or complying with your deletion or correction request. We may verify your identity by requiring you to authenticate the email address you use to make the request or provide information about your prior transactions or interactions with us.

You may designate an authorized agent to submit an access, correction or deletion request on your behalf. To submit a request as an authorized agent on behalf of a consumer, please email us at privacy@quint.co.

Other Choices. Please note that if you choose not to provide personal data that is necessary to provide certain features of the Online Services, your use of the Online Services may not include those features.

You can choose not to disclose certain location data by adjusting the settings on your device. Please note, however, that if you choose not to disclose this data, you may not be able to access or use our location-based Online Services.

You can choose to limit the data that third-party services (for example, social media platforms) disclose to us using the options the applicable third-party service provides to you (for example, the options a third-party social media platform provides when you connect your social media account with the Online Services). You can also disconnect your use of the Online Services from the third-party service using the options the applicable third-party service provides its users. Please note, however, that if you disconnect your use of the Online Services from the third-party service, that will not delete the personal data we may have previously collected while you were connected.

6. Data Security and Storage

Security. We maintain administrative, technical and physical safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. We ensure that all storage and processing environments are configured to align with the principles of the California Privacy Rights Act (CPRA) and the General Data Protection Regulation (GDPR), including data minimization, integrity, confidentiality, and accountability.

Storage. We use the following cloud-based platforms to store and manage your data:

Salesforce (CRM and Marketing Platform)

  • Personal data related to customer accounts, service history, interactions, and communication preferences may be stored in Salesforce, our customer relationship management system.
  • Salesforce operates data centers in CPRA and GDPR-compliant jurisdictions, and we ensure that data residency aligns with the region of the data subject.
  • Salesforce is certified under relevant international standards (e.g., ISO 27001, SOC 2, Binding Corporate Rules).

Amazon Web Services (AWS)

  • Certain applications, web platform, and operational data is stored and processed using AWS infrastructure.
  • AWS data centers are located in the United States or other adequate jurisdictions, depending on operational needs.
  • We configure AWS environments using encryption at rest and in transit, identity and access controls, and logging and monitoring capabilities.
  • AWS adheres to GDPR, ISO 27001, and other recognized security certifications.

Microsoft SharePoint (Document and Collaboration Platform)

  • Internal and customer-facing documentation, including contracts, policies, and onboarding materials, are stored in Microsoft SharePoint Online (part of Microsoft 365).
  • SharePoint data is encrypted using Microsoft’s multi-layered security model, with data stored in regional data centers within the U.S., EEA (where applicable).
  • Access to documents is role-based and enforced using Microsoft Defender and conditional access policies.

7. Third Party Sites and Features

Our Online Services may contain links to, or integrations with, other websites, platforms, or services (such as social media platforms) that Quint does not operate or control. These services and third-party features operate independently from us. This Policy does not apply to those third parties. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these third parties, which we strongly suggest you review. We are not responsible for the information practices, security or privacy practices of these third parties.

8. Children and Parents

Our Online Services are not directed at children under the age of 16, and we do not knowingly collect personal data from children under the age of 16. For certain activities in which children are allowed to participate (for example, youth clinics, camps, kids clubs, and community outreach events), any request for personal data (such as registration data) is intended for and directed to the parent or legal guardian.

In accordance with Article 8 of the General Data Protection Regulation (GDPR), where processing is based on consent and offered directly to a child, the consent must be given or authorized by the holder of parental responsibility when the child is under the age applicable in their member state (typically between 13 and 16 years old).

If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete that information promptly.

If you have reason to believe that a child under the age of 13 has provided personal data to us without parental consent, please contact us using any of the methods described in the How to Contact Us section to request that we delete the personal data.

9. Retention of Personal Data

To the extent required by applicable law, we retain personal data for as long as necessary to provide our products and services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these factors vary for different types of personal data, actual retention periods may vary. The criteria we use to determine the appropriate retention periods take into account how long the personal data is needed to provide our products and services, the applicable statute of limitations and records retention requirements under applicable law.

Once personal data is no longer required, it is securely deleted from active systems; archived data is reviewed and scheduled for deletion and backups are encrypted and retained in accordance with our Data Retention Policy.

10. Data Protection Rights

Your Data Protection Rights: CPRA vs. GDPR

Right to Know / Access

Access the categories and specific pieces of personal information a business holds.

Obtain confirmation of processing and access to all personal data held about you.

Right to Rectification/Correct

Request correction of inaccurate personal data.

Rectify inaccurate or incomplete personal data.

Right to Delete / Erasure

Request deletion of personal data collected from you.

Rectify inaccurate or incomplete personal data.

Right to Data Portability

Receive personal data in a portable format.

Receive personal data in a structured, commonly used, machine-readable format.

Right to Opt-Out of Sale/Sharing

Opt-out of the sale or sharing of personal data with third parties.

Not directly applicable, but GDPR restricts transfers without lawful basis or consent.

Right to Limit Use of Sensitive Info

Restrict use/disclosure of sensitive personal info (e.g., precise geolocation).

Special categories of data require explicit consent or another lawful basis for use.

Right to Object

Not explicitly included, though covered under opt-out provisions.

Object to processing based on legitimate interest or direct marketing.

Right to Restrict Processing

Not explicitly provided under CPRA.

Request temporary restriction of processing under specific conditions.

11. Data Transfers

Personal data Quint collects may be stored and processed in the region in which it is collected, in the United States, and in any other region where we maintain major operations. As a global company operating in the United States, European Union, Canada and other jurisdictions, we process and transfer data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. We take steps to help ensure that the personal data we collect under this Policy is stored and processed in accordance with this Policy regardless of where the data is located. Such personal data may be transferred to the offices and servers of Quint, its partners and our authorized third-party service providers.

12. Changes to our Privacy Policy

We may change this Policy from time to time to reflect changes in our business, products or services, our practices and procedures, or to comply with applicable laws. Any such changes will be posted on this page and will indicate the date on which this Policy was last revised. Please check back frequently to see any updates or changes to the Privacy Policy.

13. How to Contact Us

If you have questions or concerns about this Policy or how we collect, use and disclose personal data, you may contact us by any of the following methods:

By writing to us at 9335 Harris Corners Pkwy, Suite 500, Charlotte, NC, Attn: Privacy and Security Department

By sending an email to privacy@quint.co

By calling us at 1-866-834-8663

14. How to Contact Authorities

If you have any concerns about our use of personal data, you have a right to lodge a compliant with your local data protection authority. You may also contact our lead supervisory authority at the following website:

Information Commissioner’s Office (ICO)
https://ico.org.uk/global/privacy-notice/how-you-can-contact-us/
Helpline: 0303 123 1113
You can find the contact details for all EU supervisory authorities here: https://edpb.europa.eu/about-edpb/board/members_en